Prioree offers free shipping to the following countries*:
– USA
– Europe: Italy, France, Spain, Germany, Belgium, Luxembourg, Great Britain, Switzerland and The Netherlands.
– Hong Kong
– Japan
– Singapore

*Please note orders can only be shipped to the country of the site you are navigating.

Standard delivery times are estimated at 5 – 7 business days. Additional time may apply to some orders.

You can pay for your order online. We accept all major credit cards, in addition to PayPal, UnionPay, and AliPay.

If you have placed an order in the United States, you can track at the tracking page.

A signature is required upon receipt of your package. Please note, FedEx enable ID scanning functionality for deliveries in the US, which requires an adult signature. 

If you are not satisfied with the item that you have purchased, you can return it up to 30 days after the date of delivery.
Products purchased online can only be returned to Prioree via the e-boutique distribution center at our “Returns” department address.
If you wish to exchange the product that you have purchased, our procedure requires you to return the original product and to create a new order.
In all cases, product refunds will take place 14 days after returned goods have been received and quality checks have been performed.

This policy applies to online orders only. For boutique return inquires, please contact your nearby boutique. 

For returns to the United States, please get in touch with us at the contact page, if you have an account. If you checked out as a guest please contact our Client Relations Center.
For returns to the rest of the world, please complete the Contact Us form.

Alternatively, you can contact our Customer Service team via the Contact Us form so that we can send you the shipping label to be attached to your package.

For further information on the Return Policy please see our Conditions of Sale. 

If you have an account on our Prioree.com website, please log into your account and fill out the return form in order to obtain the Return Merchandise Authorization (RMA).

If you checked out as a Guest, please use our Contact Form via the Contact Us page to request a return and obtain a Return Merchandise Authorization (RMA). In your request, please specify Contact Reason: Return of an Online Order and Description: your initial Order Number you obtained from us, reference code, quantity, and reason.

Prioree will accept the item you wish to return within 30 days of the date of the delivery, in its original packaging.

Before returning your item and obtaining your Return Merchandise Authorization (RMA), please review the following conditions:

1.Prioree will not accept items for which the safety tag has been removed.
2.Prioree will not accept items that have been worn, used, altered or damaged.
3.Returns or exchanges for personalized items will not be accepted.
4.The Prioree e-boutique will not accept items that were purchased at a Prioree boutique or a Prioree authorized retailer. These items must be brought back to the original place of purchase.
5.Prioree will accept items returned to us within 30 days of the date of delivery, in its original packaging in a new, unworn, unused and unaltered state with all materials and documents included. Please provide a copy of the delivery slip or invoice and the following Return form fully completed.
6.Please note that all returned items are subject to a complete quality check by Prioree.