Refund policy
At Prioree, your satisfaction matters to us. We want you to feel confident with every purchase and enjoy your jewelry.
If you are not completely satisfied with your order, we're here to help.
1. Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must meet the following conditions:
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Items must be unused and in their original condition.
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Items must be returned in their original packaging, including any accessories or documentation provided.
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Proof of purchase or your order number must be included.
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Items must not show signs of wear, damage, or alteration.
Returns that do not meet these conditions may be refused.
2. How to Request a Return
To initiate a return, please contact our customer support team at:
Please include:
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Your full name.
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Your order number.
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The item you wish to return.
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The reason for your return.
Our team will review your request and provide instructions on how to proceed.
Please do not send items back before receiving return instructions from our support team.
3. Damaged, Defective, or Incorrect Items
We want every order to arrive in excellent condition.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Include your order number and clear photographs showing the issue.
After reviewing your request, we will work with you to arrange an appropriate solution, which may include a replacement or refund.
4. Refunds
Once your returned item has been received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Actual posting times may vary depending on your bank or payment provider.
Original shipping charges are generally non-refundable, except where required by applicable law or when the return is due to an error on our part.
5. Return Shipping Costs
For standard returns due to a change of mind or personal preference, customers are responsible for return shipping costs.
If an item arrives damaged, defective, or incorrect, please contact us before returning it. We will review the situation and determine the appropriate resolution.
6. Non-Returnable Items
For hygiene and product-protection reasons, certain items may not be eligible for return once opened or used, where permitted by applicable law.
Items showing signs of wear, damage caused by improper handling, or unauthorized alterations may also be ineligible for return.
Nothing in this policy limits any rights you may have under applicable consumer protection laws.
7. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at contact@prioree.com.
We cannot guarantee cancellation once an order has entered processing or has been shipped.
If your order has already shipped, you may request a return in accordance with this policy.
8. Exchanges
If you would like to exchange an item, please contact our support team.
Exchange requests are subject to product availability and approval.
If an exchange is unavailable, we can review whether a return and refund would be appropriate.
9. Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us:
Email: contact@prioree.com
We aim to respond to all customer inquiries within 1–2 business days.
Thank you for choosing Prioree.
Prioree — Jewelry Made to Shine.