Frequent Asked Questions (FAQ)

We provide free worldwide shipping to over 200 countries & regions

We offer FREE international shipping. Please note, duties and other international shipping charges are non-refundable.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Yes, definitely! During the checkout process you are able to enter any shipping address and specify a different billing address.

No worries - slight delays in shipment may occur due to, for instance, upcoming or current holidays that are not working days of post and delivery services. Moreover, keep in mind that it might take a considerable time for the customs of your country to check your package. If your delivery is significantly late, or you’re experiencing problems with tracking your order, please contact us. We would be glad to help you at any time!

Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.

Contat us at the contact page or send an email to contact@prioree.com

Our support team will get back to you soonest, please help us to wait.

Please note that we require 1 to 3 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 15 to 35 business days. Please consider any holidays that might impact delivery times.

Please, if your item comes in different types, sizes or colors, carefully choose your correct size or color choice before clicking "Add to Cart". You will then be directed to our Cart page where you can review your item(s) and proceed to Enter the Shipping Address to process your order.

If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

Cancellations are only accepted for full-priced items, within 12h after an order is placed. Please if you have to cancel your order for any reason reach out to us immediately if you are able to cancel within the given time frame. We process orders as quickly as possible so cancellations are time sensitive.

No, accounts are totally optional.

Immediately after placing your order you should receive an email notification at the email you entered during the checkout process. Also if you have provided a mobile phone number you will receive notification text messages confirming your order and tracking information.

Yes! You can choose as many item(s) as you want, just click "Add to Cart" and go back to the product page you are interested in and click "Add to Cart" on that item as well before proceeding to "Enter Shipping Address" to finalize your order.

We provide you with an excellent opportunity to track your order by simply indicating your tracking number. As soon as you get the number after a shipment confirmation, fill it in on our Track my Order page and click on Track button. As simple as ABC: you will immediately see where your package is at the moment and which stages your delivery has already gone through.

Our happy customers often leave honest reviews about the products in our online store. You can read them either directly on our Home Page or in our Customer Reviews product section!

You can get your notifications per email if you subscribe to our newsletter at the bottom of any page.

Most of the items we sell are exclusive; thus, you can barely find them available in offline stores. Shopping in Prioree you make not only great deals but also purchase unique cutting-edge products!

Our payment provider automatically & securely processes your order immediately after it is placed, the delivery it's made as soon as possible.